Frequently asked questions

Products

Do you offer more cookie flavors than what's on the menu?


We are a small operation, so we keep our cookie offerings to the 9 flavors on the menu most of the time to ensure that we don't run out of your favorite flavors. The creative juices are always flowing, so from time to time, we will offer special flavors. Sign up for our coupon list, and you'll get e-mails when we run promotions and add special flavors to the menu




How large are your cookies?


Each of our cookies measures 3.5 ounces before baking. Once baked, our cookies measure between 3.5 - 4 inches in diameter.




If I am allergic to nuts, is it safe to order any cookie


Due to the way that the cookies are made, baked, and packaged, it is possible that any of the cookie flavors may have come in contact with nuts or a nut substance. We try our best to avoid this, but if you have an allergy to nuts, please be aware of this danger. We recommend you do not order any of our cookies if the allergy is severe.




Do you have products that adhere to specific diets, such as gluten free?


At this time, we do not carry any products designed for specific dietary needs.




Can I order 8 of one flavor and 4 of another in my dozen?


Yes, DeVo's Delights offer up to three flavors per dozen. However, our half dozen boxes only comes with one flavor.





Shipping

Do you offer shipping?


Exciting News!! DeVo’s Delights now offers shipping!

Made-To-Order

All of DeVo’s Cookies are baked to order. They are then individually packed and heat-sealed to guarantee the freshest product possible. While we ensure to pack your cookies to ship and arrive in the condition they leave us in, we are not responsible for the cookies once the mail carrier receives them.

DeVo’s currently only ships on MONDAYS! By only shipping on Monday, we are ensuring your product arrives promptly.




When will I recieve my order?


DEVO’S CANNOT GUARANTEE SHIPPING OR ARRIVAL TIMES.

Please note, as we try to have your orders delivered between 1-3 days, we are at the mercy of the postal system, and certain factors are outside of our control.

We ship orders every Monday! All orders are shipped UPS and USPS. Orders placed before Saturday at 8 PM CST will be shipped the following Monday. Any orders placed on Monday will be shipped the following Monday. (Ex. Order placed Saturday 9/12 will ship Monday, 9/14. Any order placed Monday 9/14 will ship Monday 9/21)




How will I know my order has shipped?


When your order has shipped, we will send a confirmation with tracking information to the email address you provided with your order. If you do not receive a confirmation email, please check your junk mail folder! For other questions, contact info@devosdelights.com




How much is shipping?


Shipping cost varries by location





Delivery & Pickup

How does delivery work?


We are a small operation, so delivery will be scheduled on order by order basis. Once your order is received, and payment is confirmed, we will reach out to schedule delivery.




Can I pick up an order?


Absolutely, if you select pick up once your order is confirmed, we will reach out to you with a pickup window. When you arrive, please send us a message at 214-422-0364 with your name, car make, model, and color, and we will deliver your order to your vehicle.





Other

What payment types do you accept?


We accept Visa, Mastercard, Discover, American Express; we also accept cash and PayPal.




What if I want to make a large order?


For any orders over three dozen, please send us an email at info@devosdelights.com for orders and pricing. We require a 72 hours notice and a 30% nonrefundable deposit to confirm the order.